Taxi Bill of Rights

The Taxi Bill of Rights is a statement of principles outlining expectations of both taxi drivers and passengers, with a goal towards improving taxi service in Metro Vancouver. This information, which originated from the Business Practices & Consumer Protection Authority (BPCPA) of British Columbia, may also be found posted prominently in our taxi vehicles.

As a Taxi Passenger you have the right to:

Be picked up and transported to your stated destination by any available on-duty taxi driver
Pay the posted rate by cash, accepted credit card, or TaxiSaver voucher
A courteous driver who provides assistance, if requested
Travel with an assistance dog or portable mobility aid
A taxi that is clean, smoke free, and in good repair
Direct the route, or expect the most economical route
A quiet atmosphere, upon request
A detailed receipt, when requested

As a Taxi Driver you must obey all laws and have the right to refuse to transport a passenger:

To avoid contravening a law or condition of license
To protect your, or any passenger’s, health or safety
If the passenger is acting in an offensive manner
If the passenger refuses to provide a deposit, if requested

Comments or concerns about Taxi Services in Metro Vancouver:

Comments/Concerns: 888.564.9963 or info@bpcpa.ca

Additional information: http://www.taxirights.gov.bc.ca/

We take your safety and satisfaction to heart. Please refer to the Taxi Bill of Rights to learn about the general outlines of our business. For additional information, please refer to our FAQ page.