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Taxi Bill of Rights

The Taxi Bill of Rights is a statement of principles outlining expectations of both taxi drivers and passengers, with a goal towards improving taxi service in Metro Vancouver. This information, which originated from the Business Practices & Consumer Protection Authority (BPCPA) of British Columbia, may also be found posted prominently in our taxi vehicles.

 As a Taxi Passenger you have the right to:

  •  Be picked up and transported to your stated destination by any available on-duty taxi driver
  •  Pay the posted rate by cash, accepted credit card, or TaxiSaver voucher
  •  A courteous driver who provides assistance, if requested
  •  Travel with an assistance dog or portable mobility aid
  •  A taxi that is clean, smoke free, and in good repair
  •  Direct the route, or expect the most economical route
  •  A quiet atmosphere, upon request
  •  A detailed receipt, when requested


As a Taxi Driver you must obey all laws and have the right to refuse to transport a passenger:

  •  To avoid contravening a law or condition of license
  •  To protect your, or any passenger’s, health or safety
  •  If the passenger is acting in an offensive manner
  •  If the passenger refuses to provide a deposit, if requested


Comments or concerns about Taxi Services in Metro Vancouver:

Comments/Concerns: 888.564.9963 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Additional information:

We take your safety and satisfaction to heart. Please refer to the Taxi Bill of Rights to learn about the general outlines of our business. For additional information, please refer to our FAQ page.

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604.987.7171 604.922.2222

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