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Below you will find answers to some of our most commonly received questions.
May I consume intoxicating substances (e.g., liquor or alcohol, drugs, etc.) in the cabs?
Are your vehicles equipped with child safety seats?
Why are there cameras in the vehicles?
To provide additional safety to the driver and all passengers.
Do you have a Lost & Found?
Please call our dispatcher at 604-987-7171 to find lost items. We are not responsible for items left in the vehicles. More information is available on our Lost & Found page.
How long do I have to wait for my cab to arrive?
This is a question that is almost always asked, and the answer is almost always the same: 5 to 10 minutes (depending on traffic and other road conditions) unless a taxi is in the immediate area.
Can I pre-book (reserve) a cab at the Horseshoe Bay Ferry Terminal?
Yes, you can reserve our cabs at the Horseshoe Bay Ferry Terminal by calling dispatch and giving your arrival details and other pertinent information to our dispatch staff.
Can I pre-book (reserve) a cab from a house address in North Shore.
Can I flag your taxis in Richmond or Vancouver?
We are licensed for flag pick-ups in Downtown Vancouver only and not in Richmond.
Can you deliver things for me?
Yes, we can deliver small packages, groceries, etc.
Do your taxis use the HOV lanes to save time?
Can a taxi wait for me while I’m finishing my errands?
Yes, please see “waiting time” on our tariff rates page.
Can a driver refuse service?
Please refer to the Taxi Bill of Rights.
Can I call any taxi company in the lower mainland to pick me up?
No. Only companies licensed for your area are permitted to pick you up.
How do I complain about a driver?
Contact us (or see the contact information on the Taxi Bill of Rights page) and we’ll either handle it directly, or help you get in touch with the appropriate parties (e.g. YVR).
How do I know I’ll get the right vehicle for my requirements?
Our state-of-the-art computerized dispatch system picks the correct driver and vehicle attributes to match your request.
Fee and Tariff Information:
What happens if the driver doesn’t turn the meter on?
Then the passenger isn’t obligated to pay.
Is there an extra charge for baggage?
Am I expected to tip the driver?
No. You are not obligated to tip drivers, but it is also not forbidden by our policies.
Do you provide flat rates?
No. Our tariff rates are posted on our Rates page.
What happens if I order a taxi, but I change my mind and the taxi appears at my address?
Then you must pay the mileage rate from the carrier’s stand or base to the point of dismissal. The minimum dismissal fee is $3.35.
What happens when a passenger who’s on a chartered trip decides to continue the charter the following day?
An additional charge will be assessed for the night’s lodging and breakfast for the driver.
What happens if, during a trip, the passenger desires to change the route, make extra side trips, or extend the trip?
This increases the service that was contracted for, hence additional charges for the service will be at the standard tariff rates.
What happens if there are tolls on a bridge, ferry, or tunnel?
All such tolls applicable to the vehicle, and its occupants (excluding the driver), must be paid by the passenger.
Do all taxi companies have the same rates?
All taxi companies in the lower mainland have a uniform set of rates and rules.
Who sets the rates and rules?
The Passenger Transportation Act of British Columbia authorizes the Passenger Transportation Board of British Columbia to set rates for the purpose of establishing just and uniform charges, and to make rules governing how rates may be applied or charged.
Is the HST included in the tariff rate?